We appreciate your interest in working with ManagedBNB. We like to be transparent and upfront, so you know exactly how we work and what to expect. Here are our most-asked questions. If yours isn't here, just call — 603-978-8841.
Marketing and Management Fee — A flat 20% of pre-tax rental revenue.*
Cleaning Fees — Varies, and is paid by the guest.
Restocking Fees — Varies, based on the needs of the property.
(Optional) Maintenance Program — Owners may elect for our team to hire and manage vendors for:
*20% is our base fee. For properties in remote areas, or that require very specific care instructions, our fees may vary.
We want to be clear: we are a property management company that contracts with cleaners — not a cleaning company that also tries its hand at property management. That said, the cleaners we contract are, we believe, extraordinary. Our average clean is 3–6 hours depending on property size, which ensures your property gets adequate attention and small details are rarely overlooked.
We require each property to invest in 2 sets of white sheets for each bed (including sofa beds), and enough towels for maximum occupancy to have 2 towels, 1 hand towel and 1 washcloth per person. We prefer owners also provide 2 sets of plain dish towels, 2 sets of plain bathmats, and 2 sets of duvet covers. Our cleaners always launder towels onsite, and will sometimes take a second set of sheets or duvets offsite to launder, enabling an efficient "flip" so incoming guests arrive on time.
Of course, if you have cleaners you love, we work with you and them to onboard them into our systems.
Just as we're not a cleaning company, we're also not a maintenance company — though we have contracted maintenance providers and are happy to arrange maintenance for your home by request.
We expect all properties and owners to:
Our providers do a broad visual quality check and report issues to our managers, who address anything that would impact a property's ability to be rented. Non-emergent issues that exceed your allotted management spending limit and don't need immediate attention are reported to you monthly, along with your statement. Emergent issues that would impact a guest's stay or the property's integrity are addressed immediately, regardless of cost or our ability to acquire your permission. All expenses are deducted from reported revenues. Owners who prefer to reimburse us separately may do so via credit card, which incurs a 3% transaction fee. Maintenance requiring skilled, licensed or insured tradespeople is billed at market rates.
We also strongly suggest programmable thermostats (e.g. Nest) to ensure proper temperature settings and prevent guests from taxing the systems. We request access to those systems so we can troubleshoot with guests as needed.
Our full-service management contract is a 24-month minimum, with a 90-day notice for contract termination.
In areas where a permit is required, you absolutely must have a permit — or be willing to acquire one — in order for us to work together. We are not willing to put you, our company, or our other clients at risk by working on a property that is not properly licensed.
We service Southern Maine, New Hampshire, Vermont, and Northeastern Massachusetts.
Depending on your choice, we market on Airbnb, VRBO/HomeAway and several other sites, keeping an eye on seasonality and event trends. We regularly update listings and pricing manually to ping the various platforms you're featured on and signal that we're still active. We always want to get you top dollar — that's our first priority.
We screen guests thoroughly by getting to know them, the reason for their trip, and continuing conversations throughout their entire stay. Our track record for respectful guests is strong, but of course no house is immune to the occasional reckless guest. In those instances, we work with either the damage deposit (Airbnb) or required purchased insurance (VRBO/HomeAway) to replace or repair any damage done during a guest's stay. In rare instances where we're not able to recover the full amount of the damages, the owner is responsible financially for any additional cost incurred.
Do you own a boutique vacation property with greater than three (3) bedrooms and more than 2,000 sq ft? If you're interested in working with us, the next step is a no-obligation 30-minute phone or Zoom consultation so we can learn more about your property. Click here to contact us →
Yes!
The rest varies by property, but we'll be happy to give specific suggestions once we meet.
